17

UCI - Set as Default View missing

In the classic UI, there was a button on the Queue view page called, "Set as Default View". This allowed the user to pick a View and also a Queue and then by clicking on the button this View/Queue combo would defaulted so that whenever the user came back to the Queue page, these defaults settings...

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes
0

Ability to customize line spacing in the Signature text editors

Hi, It was suggested to me after raising a case with Microsoft about the issue to raise this as an idea for a future release. We need to be able to customize the text editor within the signatures. At present, there is double spacing in paragraphs as below; hi test ted And we cant change it. C...

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0 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes
9

List alphabetically and filter Flows/Workflows on the Unified Interface

The ability to list the flows alphabetically and the ability to filter them by a search when using in the Unified Interface dashboard.

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1 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes
23

Possibility to configure the activity button in the timeline

With the latest UCI update there are shown additional options in the timeline like "Assign", "Delete", "Close Activity", "Add to Queue" and "Open Entity Record". Currently there is no other possibility than to withdraw the user rights or use unsupported java script to hide these options. As in Vi...

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0 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Planned
2022 Release Wave 1
1

Give Users an Alternative to Tabs if they want Sections on a Form.

Some Users want to work left-to-right, top-to-bottom. Don't force sections to exist as Tabs. Give us some option to work on one page, but allow us to break up a form so it's not just columns of fields.

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0 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes
1

Performing a Search whilst in a specific View in Advanced Settings

From the Advanced Settings, when you perform a search (for example in a Queue, Users etc), the search returns all results rather than the view you were in. If I was in a view that shows "Active Queues" and i performed a search, I would expect only to return results from the Active View however i...

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0 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes
28

Filtering in the Unified Interface - Tick boxes for lookups

Currently when filtering on Lookup fields on a View in the Unified Interface, the User needs to add each lookup value individually to the filter. It would be much more beneficial if there were tick boxes (like is available for option sets) so the user could add multiple values at once. Also on th...

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1 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes
28

Change the display widths of left pane

Currently customizing the width of the sitemap is not supported but the full name of Pinned items can't be seen at the default width. If there is a way to change the display widths of left pane to expand or reduce, that would be helpful.

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0 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes
6

Only Selected Entities in advanced research

We want to have the possibility to choose displayed entities for users in advanced research (escape technical entities to have a better and easier use for not admin user)

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0 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes
4

Display Email Activity Owner in Case Notes and Activity History

We send emails from a service account, not an individual user account. We do this so responses from customers directly to individuals aren't lost or ignored when the individuals are out of office or unavailable. This all works well. Our challenge is that all Case Email Activities in the Notes an...

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0 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes