Resposta direcionada no chat do omnicanal
Bom dia.
No whatsapp é possível responder e visualizar uma resposta no chat. Com isso, se uma conversa tem assuntos paralelos, todos ficam separados visualmente e devidamente esclarecidos. Isso não existe no chat do omnicanal e será um problema no dia a dia de atendentes.
Att,
Max number of conversations omnichannel
Currently, the maximun number of chat that the left panel on the agent dashboard is displayed is 9, it could be better that we could have more than 9 chats open, since you could have assigned more chats.
Sync Contact using AD group
Microsoft only offers the following methods for importing contacts: Excel, CSV, XML, and Exchange on Customer Service Hub. It would be helpful if we could also have an option to import/sync contacts via an AD group.
Regards,
Karthick Sankaran
Viva Insights Connector
We need to access Viva Insights inside PowerApps in Teams we are trying with HTML text Input IFRAME but its showing refused to connect so it would be helpful if could improvise HTML Text input and bring the default viva insight connector to access viva insight from PowerApps.
Attachment Preview related
Currently we are not able to see preview of word document in CSH or CSW app.as per business requirement same is needed, and same is available in outlook version used by ICICI bank.
SO in CSW or CSH also we need to have the preview option for Word files.
Please...
“Duplicate” error in the system apps do not prevent the users from adding another photo while the initial one is being uploaded,
Hi Team,
We found in tablet app that,
when user tires to add another photo while the initial one is being uploaded getting duplicate error which is causing issue for user experience when they are on the ground, imagine not being able to take the required imag...
Detailed report on dynamics mobile app usage of users.
HI Team,
Can we get this feature implement in upcoming releases about on how to capture and download a Detailed report on dynamics mobile app usage of users in Mobile App for admins.
As we, Admins, have done our part to provide access to users for the CRM Mobi...
Enable Multi Select When Editing Columns In Advanced Filters
In Dynamics 365, the advanced filters feature allows users to filter data in a more specific and precise way. One of the options available when editing columns in advanced filters is the ability to remove a column, if there are multiple columns you want to remove. You have to remove each one i...
Attachment preview_excel
Currently in CSH or CSW we are not able to see the preview of excel attachments, at ICICI bank many of the our teams receive excel file from various banks & Financial institute for day to day work,
in outlook we are able to see the preview of excel attachment.
Add the option to add a background color to the headers of panels in a CRM record
Currently, there is no option to customize the headers of panels in a CRM record to add a background color, resulting in a solid white sheet for the panels. This causes users to have to scan harder for different information on the panel, leading to signficant eye strain over time. We would l...