DFP Provides BIN Look Up
Ability for DFP to do a BIN look up for customers and display the country code results in search as well as be able to write rules on BIN country.
Support for basic/digest auth and cert based auth for External calls
Utilizing the external call functionality for Dynamics 365 Fraud Protection only allows for AAD and anonymous auth. Many external services that provide public/private REST APIs require some sort of basic auth/digest auth or require certificates to access and query for results. Ex. TeleSign P...
Please refer to the following link for more information: https://learn.microsoft.com/en-us/dynamics365/fraud-protection/external-calls#understand-authentication-and-authorization
Best regards,
DFP Team
User-specific access to case management queues
Ability to assign specific manual review agents to specific queues. On the Queues page, in DFP's Case Management experience, agents should only be able to see/access the queues that they are assigned to.
Thank you for this valuable feedback. We are happy to announce that we released Assigned Queues as a feature in Nov 2023.
Please refer to the following link for more information: https://learn.microsoft.com/en-us/dynamics365/fraud-protection/case-management-administrator
Best regards,
DFP Team
In-product Score Rule Optimizer (SRO) dashboard
Move score rule optimizer within DFP experience - Embedding within DFP experience will ensure consistent experience for customer and no need to track another DFP related URL
Please refer to the following link for more information: https://learn.microsoft.com/en-us/dynamics365/fraud-protection/score-analyst
Best regards,
DFP Team
Rule Decision for Shadowing or Tracking
Creating another decision for rules that return "No Decision" or something equivalent for tracking purposes. This would help us understand rule impact before going live Decline/Approve/Review
Please refer to the following link for more information: https://learn.microsoft.com/en-us/dynamics365/fraud-protection/rules#defining-a-rule-quick-start-guide
Best regards,
DFP Team
DeviceId can be marked as Safe/Blocked from the Support Page
Customers can mark DeviceId as Safe/Blocked from the Support Page - Adding deviceIDs to safe/block list from the support page, automatically appending it to the list
Please refer to the following link for more information: https://learn.microsoft.com/en-us/dynamics365/fraud-protection/manage-support-lists
Best regards,
DFP Team
DFP provides the ability for customers to ensure the service is available & running as expected and also evaluate network latencies
A DFP health check would allow customers to ensure their different regions have connectivity. It also would help customers determine if they have any network latency issues to address.
Please refer to the following link for more information: https://aka.ms/dfpswagger
Best regards,
DFP Team
Hourly refresh of Scorecard dashboard and score distribution graph
Long term report (scorecard dashboard) and score distribution graph should be updated hourly so that customer can track hourly performance and score distribution shifts over a certain period
Please refer to the following link for more information: https://learn.microsoft.com/en-us/dynamics365/fraud-protection/monitoring-dashboards
Best regards,
DFP Team
Multi-hierarchy architecture
Ability to have multiple departments connect to the same instance of DFP and be able to manage/create their department-specific rules and access their usage reports without having access or visibility to other departments' rules and usage reports.
Please refer to the following link for more information: https://learn.microsoft.com/en-us/dynamics365/fraud-protection/manage-psp-environments
Best regards,
DFP Team
Add "Agent Review Rate" Metric to Case Management Report
Request to add "Manual Review Rate" metric into Case Management reports, as its a KPI that we measure with our manual review team. This "Manual review rate" metric is defined as the ratio of the “case count manually reviewed by a selected set of Manual Review Agents" vs. “total numb...
Please refer to the following link for more information: https://learn.microsoft.com/en-us/dynamics365/fraud-protection/case-management-overview
Best regards,
DFP Team
Administrator
Thank you for this valuable feedback. We are happy to announce that we released this feature in Nov 2023.
Please refer to the following link for more information: https://learn.microsoft.com/en-us/dynamics365/fraud-protection/fpl-lang-ref#bin-lookup-functions
Best regards,
DFP Team