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Case is in multiple queues error

We are using Dynamics CRM 2011. In some cases, clicking Queue Item Details displays the message "This record is in multiple queues. Go to the specific queue to view the details".

I'm required to clean up the existing duplicates queue items using Advanced Find manually. The issue app...

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2 Comments

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Category: Customer Service (34)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

We fixed this behavior as part of the Oct/2018 release. Upon re-activating a case and further upon clicking 'Queue Item Details' , you'll be able to see the active queue item.  

Sincerely,

Vamsi  

PM,Microsoft.