Contact/Account identification on call : behavior when contacts/accounts share the same phone number
When a call is received by an agent, if a phone number is recognize within the client database, the contact or account with the same phone number than the incoming call is associated to the conversation on call.
For now, if the phone number from the incoming call is shared by multiple co...
Improvement of Deletion Authority of Model-Driven Apps for Environment Creator Role
Currently, in the default environment, the role of environment creator is not authorized to delete model-driven apps. This is because only the Administrator role is configured to have delete privileges. However, since environment creators often create and use model-driven apps, it is desirable...
Dynamic 365 customer service voice speech confirmation or voice translation script history tracking
Wish there is an option to easily maintain customer fulfillment voice speech business action confirmations (purpose of reference or guidance) and/or along with voice speech translations (e.g. in the event customer maybe a foreigner) for purpose of business activity, tasks or transactions confi...