5

Regression: 2021 release wave 2: It is no longer possible to open a record in a new tab/window

After applying of 2021 release wave 2 it is no longer possible to open a record in a new tab/window. Please return that feature back. It was very convenient to open records in a new tab/window from a view.

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1 Comments

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Category: Unified Interface (176)

STATUS DETAILS
New
5

Accessing Saved Views from Advanced Find should also then add those views in the list of Recent Items list in the left pane

If on Contact I created a personal view, and save it. Then i can query the view from Home page of Contact, or I can open Advanced Find and query the saved view. Regardless of which approach we use, the saved view must show in the Recent Items list. Noticed that this doesnt happen if view is acces...

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0 Comments

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Category: Unified Interface (176)

STATUS DETAILS
New
5

Change activity status in timeline

In the timeline on cases email that is send and received is stated as "Closed". When working on cases, this is very confusing for our users. The case is open, but everywhere in the timeline is the word "Closed". We'd prefer that status reason (draft, send, received) for emails or at least to be a...

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0 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes
5

On the view – have possibility to go to last page and see total number of records

This is especially important when we have more than 250 records which is very usually the case.

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1 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes
5

Adding More details when error screen appears on new UI ( UCI )

Error details from text files created in new UCI are very generic, that would be nice to have more details about the error, root cause, and the resolution with some reference id which help to find out about the issue more quickly This recommendation already being raised through the Ticket to Mi...

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0 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes
5

Edit Email Templates in UCI

Ability to create/read/edit/delete email templates in Dynamics 365 Customer Service Hub application. The current status of the email templates in UCI is currently Read-Only.

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0 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes
5

Documents grid in Unified Interface

Please make it possible to show a document (SharePoint) within the Unified Interface. (also for Custom Entities)

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0 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes
4

Allow Tab out and auto resolve the lookup like classic web form

In UCI, on lookup field when type the value, it filters lookup and when you tab out, the control moves to the value or lookup icon but does not go to next field on the form unless you mouse click on the value. It would be great to have experience like classic web form, where you can type the pa...

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0 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes
4

Copy a Link

In current classic interface we have copy a link feature, this seem to be discontinued in the UCI. this would be a very useful feature to have it in UCI too

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0 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes
4

Display Email Activity Owner in Case Notes and Activity History

We send emails from a service account, not an individual user account. We do this so responses from customers directly to individuals aren't lost or ignored when the individuals are out of office or unavailable. This all works well. Our challenge is that all Case Email Activities in the Notes an...

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0 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes