26

Add Last X Weeks to Timeframe for Interactive Dashboards

I'm using Interactive Dashboards to help the users manage a process that goes through a number of different stages over several months (a business process flow isn't as good an option as the process can jump stages, go back to a previous stage, etc.). The only relevant options available in intera...

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0 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes
26

Ability to change the width of field labels placed on forms in Unified Interface (UCI)

In an environment where [Field Label Position] is set to [Side] in the Unified Interface (UCI), customization of [Selection Properties]-[Field Label Width] is not reflected. Since this is not desirable for all users, adjusting the width of UCI field labels is business-appropriate.

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2 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes
26

Characters of the Field Labels are partly cut off in v9.1

In version 9.1, if the number of characters of the Field Label exceeds a certain limit, the character are cut off halfway. It would be great if the letters are wrapped it down or the character size are reduced so that all characters are displayed even though the label has a lot of characters.

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0 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Under Review
23

Form Notification default color change and ability to customize it

The notification bar that appears on inactive records or cases that are closed in UCI/Unified Interface is grey only which is not very easy to spot by the eye and our users would like to have it appear as yellow as it used to be in the legacy web client. There seems to be no supported way to cha...

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2 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes
23

Possibility to configure the activity button in the timeline

With the latest UCI update there are shown additional options in the timeline like "Assign", "Delete", "Close Activity", "Add to Queue" and "Open Entity Record". Currently there is no other possibility than to withdraw the user rights or use unsupported java script to hide these options. As in Vi...

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0 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Planned
2022 Release Wave 1
Ideas Administrator

Thank you for your feedback. 

 

This feature is planned for an upcoming release and your upvotes and recommendations were helpful in our prioritization.

 

Thank you.

23

Change the default sort order in Interactive Dashboard

Hi, I think it would be great if we could change the sort order on the streams within the interactive dashboards. It is currently set to Modified by but this is rarely required within the business and quite frustrating for users to have to change the sort order every time. Debra

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0 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

22

Display Activity Created date in timeline on Unified Interface

Currently the modified date is displayed to the right of an activity in the timeline Sometimes these dates change and make the timeline confusing and less useful - for example, if the owing team/BU for a case changes this reassign all the activities in a case and give them a new modified date. A...

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2 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes
20

Expand all - in the Timeline

We want to have a "Expand all" Option in the Timeline - which expands all Notes, Activities visible on the Screen. With this Option we would also be able to use the Browser Search within the Timeline. I think this Option was already the in previouse Versions

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6 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

 

For our October 2020 Wave 2 release we have enabled an expand all/collapse all records option for the timeline. You can learn more about timeline functionality from https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-overview.  Specifically the information on the new expand functionality is available from https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-overview#expand-all-records

 

Thanks again for the great suggestion.

 

20

Business Rule Enhancements

I see the business Rules as being a good facilitator of controlling the form through conditional logic. Many implementations require different tabs, sections, subgrids or entire forms to be read only based on field data. Additionally show/hide logic on everything but the form level would also b...

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0 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes
18

Can we hide inactive records in"Recent records" or have option to disable "Recent records" in Add Existing subgrid lookup dialog?

There is an option for solely lookup field on form to disable Recent records in the lookup result, which is "Disable most recently used items for this field". However, there is no such control for Add Existing subgrid lookup dialog. End users may add disabled recent records to the subgrid view, c...

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0 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes