45

System settings/User settings for default collapse/expand Left navigation

Provide a System level setting & User level override setting to set the preference of default collapse/expand behavior of Left navigation in UCI https://community.dynamics.com/365/f/dynamics-365-general-forum/312765/unified-interface-collapse-sitemap-by-default/907274

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0 Comments

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Category: Unified Interface (136)

STATUS DETAILS
Needs Votes
42

'Run Workflow' option in new UCI interface

Hi, 'Run Workflow' (on demand) option in new UCI is missing from the 'sub grid' (associated view). It shows on the main form under the 'Flow' option but it's nice to have under associated view which is currently showing and working in Classic interface. Thanks, Ankur

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3 Comments

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Category: Unified Interface (136)

STATUS DETAILS
Needs Votes
34

Mail Editor- best in-class required/Outlook like

***9.1- CK Editor VERSION missing features to optimize user experience*** Context reminder: lot of communications done with customers/external partners/internal partners is done via Mail to keep trace of service request for traceability/auditability/compliance…therefore Mail communicati...

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2 Comments

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Category: Unified Interface (136)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

 

We updated and modernized our email editor experience in the April 2020 Wave 1 release. And in our October 2020 Wave 2 release we are completing this transormation with updates to the email template and signature builder experiences.

More information on these email experience can be found at https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-email-overview

 

Thank you.

33

Enable selecting multiple records in the field which data type is [Lookup]

After placing the field in a form, which date type is [Lookup], we want to add/change records. However, in the field (data type: [Lookup]), we can only select a single record, so it cannot be implemented. If we can select multiple records in the field (data type: [Lookup]), the work becomes as s...

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6 Comments

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Category: Unified Interface (136)

STATUS DETAILS
New
33

Print Preview missing in UCI Hub

Print functionality for Email and other Records in the UCI is missing. This a business-critical function that we would like to see added before the legacy UI is deprecated.

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8 Comments

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Category: Unified Interface (136)

STATUS DETAILS
Needs Votes
30

Display more characters in record name on unified interface forms

Unified interface forms only display the first 28-32 characters of the record name in the header. When viewed on a normal sized PC screen, this is too short for longer account or opportunity names. Think of when you have multiple accounts with similar names (like parent/sibling/child records)....

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0 Comments

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Category: Unified Interface (136)

STATUS DETAILS
Under Review
26

Change the display widths of left pane

Currently customizing the width of the sitemap is not supported but the full name of Pinned items can't be seen at the default width. If there is a way to change the display widths of left pane to expand or reduce, that would be helpful.

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0 Comments

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Category: Unified Interface (136)

STATUS DETAILS
New
25

Characters of the Field Labels are partly cut off in v9.1

In version 9.1, if the number of characters of the Field Label exceeds a certain limit, the character are cut off halfway. It would be great if the letters are wrapped it down or the character size are reduced so that all characters are displayed even though the label has a lot of characters.

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0 Comments

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Category: Unified Interface (136)

STATUS DETAILS
Under Review
22

Possibility to configure the activity button in the timeline

With the latest UCI update there are shown additional options in the timeline like "Assign", "Delete", "Close Activity", "Add to Queue" and "Open Entity Record". Currently there is no other possibility than to withdraw the user rights or use unsupported java script to hide these options. As in Vi...

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0 Comments

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Category: Unified Interface (136)

STATUS DETAILS
Planned
2021 Release Wave 1
Ideas Administrator

Thank you for your feedback. 

 

This feature is planned for an upcoming release and your upvotes and recommendations were helpful in our prioritization.

 

Thank you.

21

Display Activity Created date in timeline on Unified Interface

Currently the modified date is displayed to the right of an activity in the timeline Sometimes these dates change and make the timeline confusing and less useful - for example, if the owing team/BU for a case changes this reassign all the activities in a case and give them a new modified date. A...

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2 Comments

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Category: Unified Interface (136)

STATUS DETAILS
Needs Votes