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In Unified Interface you are not able to Create a new contact from the contact lookup in quick create case

In Unified Interface we are not able to Create a new contact from the contact lookup in quick create case. It will be good to this behavior is same as classic web client.

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Category: Customer Service (Routing, SLA) (63)

STATUS DETAILS
Needs Votes
0

Customer want to change design about dashboard displayed using UCI

Now,the dashboard set in “Set as Default” is displayed by default. Customer want to change this design. They hope that Regardless of the setting of “Set as Default”, customers can display the dashboard defined in the sitemap by default.

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Category: Customer Service (Routing, SLA) (63)

STATUS DETAILS
Needs Votes
0

Export/transfer Note(Annotation Entity) attachment to Azure SQL using Data Export Service

Need ability to export to Note(Annotation Entity) attachment to Azure SQL using Data Export Service

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Category: Customer Service (Routing, SLA) (63)

STATUS DETAILS
Needs Votes
0

Tick column not appearing for Dashboard views with nested grids

Tick column not appearing for Dashboard views with nested grids. It is being tedious to select records for Dashboard view-> 'See all records' section. For more information/screenshots : Raised a ticket with MS (119100122001211)

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Category: Customer Service (Routing, SLA) (63)

STATUS DETAILS
Needs Votes
0

Dynamics 365, Nokia IRM. In Shedule board we like to see per the Resource Time Zone (without changing own personalized time zone setting)

As per the behaviour of the system, Work Calendar will show the Logged in User Time Zone and Weekly schedule will show the Time Zone of the Resource. So, in the Work hours when we are setting it will show like the Resource Time Zone. For Example One RA can configure Work Calendars for Resource...

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Category: Customer Service (Routing, SLA) (63)

STATUS DETAILS
Needs Votes
0

Dynamincs365: Nokia IRM (Integrated Resource Mgmt)

Description: As Resource Allocator validate initially RAs Team resources are displayed in Schedule Board. It is suggested: Remove all the filters in the "Filter (Schedule Assistant Filter)" section view except "Team" and click on "Search" button. Expected: System should search based on Project...

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Category: Customer Service (Routing, SLA) (63)

STATUS DETAILS
Needs Votes
0

Contextual email communication for Cases

We need the same functionality as is in preview in Opportunities. Thanks

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Category: Customer Service (Routing, SLA) (63)

STATUS DETAILS
Needs Votes
0

Change Email alert title when the alert pops up from Adding Template process

[Design Change Request] - Email alert title from "instance.crm.dynamics.com says" to "Apply Template" when alert pops up from Adding Template process - If email template includes attachment, it will show alert message : "This template contains attachments. If you want attachments as a part of ...

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0 Comments

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Category: Customer Service (Routing, SLA) (63)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for your feedback.

We are not considering the suggestion at this time due to the following reason:

  •  Going forward functionality and usability improvement will be only on UC   

Sincerely,

PM,

Microsoft.

0

Idea is not adding

Idea is not adding

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1 Comments

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Category: Customer Service (Routing, SLA) (63)

STATUS DETAILS
Declined
Ideas Administrator

This looks like a point in time issue. Closing the idea. 

Sincerely,

PM,

Microsoft.

0

Dectivated user is visible in resource list on service calendar

Operations: 1. Remove user license in Admin Portal 2. User has been deactivated automatically in Dynamics 365 3. User still visible in service calendar resource list. In D365 V8 environment , the service calendar resource hasn't be split with User/Service Activity/Appointment. The deactivated ...

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0 Comments

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Category: Customer Service (Routing, SLA) (63)

STATUS DETAILS
Planned
2019 Release Wave 2
Ideas Administrator

Thank you for your feedback. We have this issue as part of our backlog and will soon address the issue 

Sincerely,

PM,

Microsoft.