0

Change Email alert title when the alert pops up from Adding Template process

[Design Change Request] - Email alert title from "instance.crm.dynamics.com says" to "Apply Template" when alert pops up from Adding Template process - If email template includes attachment, it will show alert message : "This template contains attachments. If you want attachments as a part of ...

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0 Comments

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Category: Customer Service (37)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for your feedback.

We are not considering the suggestion at this time due to the following reason:

  •  Going forward functionality and usability improvement will be only on UC   

Sincerely,

PM,

Microsoft.

0

Idea is not adding

Idea is not adding

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1 Comments

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Category: Customer Service (37)

STATUS DETAILS
Declined
Ideas Administrator

This looks like a point in time issue. Closing the idea. 

Sincerely,

PM,

Microsoft.

0

Dectivated user is visible in resource list on service calendar

Operations: 1. Remove user license in Admin Portal 2. User has been deactivated automatically in Dynamics 365 3. User still visible in service calendar resource list. In D365 V8 environment , the service calendar resource hasn't be split with User/Service Activity/Appointment. The deactivated ...

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0 Comments

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Category: Customer Service (37)

STATUS DETAILS
Planned
October 2019
Ideas Administrator

Thank you for your feedback. We have this issue as part of our backlog and will soon address the issue 

Sincerely,

PM,

Microsoft.

0

Customer service hub - grids does not support right click context menu to open record in new tab/window

The girds on the customer service hub does not open the record when select a record from the grid. It opens same parent page instead of the actual record.

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0 Comments

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Category: Customer Service (37)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,

PM,

Microsoft.

0

New System setting Email: Set From field as unresolved values if multiple matches are found in Incoming Emails

Microsoft links an incoming email automatically to the first account it notices in CRM with the corresponding email address as it is their opinion that an email address is a unique item in accounts. We don’t share this opinion as several accounts could use the same email address. For ins...

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0 Comments

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Category: Customer Service (37)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for your feedback.

We are not considering the suggestion at this time due to the following reason: Accounts and Contacts are modeled to have unique email address, and hence duplicate record detection is auto-triggered whenever you try to save a contact with previously existing contact's email address. 

Sincerely,

PM,

Microsoft.