1

Ability to copy email templates in CRM for Quick Campaigns

When using Curstomer Service I would like to be able to copy email templates from the Global email template view such that I can very easily create copies of a master email template I have created to use for customer correspondence.

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (36)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,

PM,

Microsoft.

1

Support-worker send from "support@microsoft.com

When working With lots of activities, cases and Queues you want to make sure that the support-worker send e-mails from Support@Company.com and not own e-mail. Let Dynamics 365 remember if you prefer to reply from Support@Company.com og PersonalEmail@Company.com. Also let Administrator decide t...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (36)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

1

SLA Remaining Time Information

I would like the remaining time of the SLA term to be displayed in CRM when the SLA is paused. Currently this information can be obtained only by customizing MS Dynamics CRM.

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (36)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

1

Allow customer service representatives on ISH to set their availability

CSRs using Interactive Service Hub to manage cases don't have a real agent console but rather a list of tickets in a queue that does not take into account real time availability of the agents.

The request is to add a switch (similar to what parature had) to enable CSRs to set their ava...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (36)

STATUS DETAILS
Planned
October 2019
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We are releasing this feature as part of Omni-channel engagement hub

Sincerely,

 Vamsi

PM, Microsoft.

0

Customer want to change design about dashboard displayed using UCI

Now,the dashboard set in “Set as Default” is displayed by default. Customer want to change this design. They hope that Regardless of the setting of “Set as Default”, customers can display the dashboard defined in the sitemap by default.

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (36)

STATUS DETAILS
Needs Votes
0

Export/transfer Note(Annotation Entity) attachment to Azure SQL using Data Export Service

Need ability to export to Note(Annotation Entity) attachment to Azure SQL using Data Export Service

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (36)

STATUS DETAILS
Needs Votes
0

Tick column not appearing for Dashboard views with nested grids

Tick column not appearing for Dashboard views with nested grids. It is being tedious to select records for Dashboard view-> 'See all records' section. For more information/screenshots : Raised a ticket with MS (119100122001211)

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (36)

STATUS DETAILS
Needs Votes
0

Dynamics 365, Nokia IRM. In Shedule board we like to see per the Resource Time Zone (without changing own personalized time zone setting)

As per the behaviour of the system, Work Calendar will show the Logged in User Time Zone and Weekly schedule will show the Time Zone of the Resource. So, in the Work hours when we are setting it will show like the Resource Time Zone. For Example One RA can configure Work Calendars for Resource...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (36)

STATUS DETAILS
Needs Votes
0

Dynamincs365: Nokia IRM (Integrated Resource Mgmt)

Description: As Resource Allocator validate initially RAs Team resources are displayed in Schedule Board. It is suggested: Remove all the filters in the "Filter (Schedule Assistant Filter)" section view except "Team" and click on "Search" button. Expected: System should search based on Project...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (36)

STATUS DETAILS
Needs Votes
0

Contextual email communication for Cases

We need the same functionality as is in preview in Opportunities. Thanks

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (36)

STATUS DETAILS
Needs Votes