Sivasankar Ramadoss Architect, Digital Platforms

Hi Team,

We are using Customer voice survey inside D365 Marketing and would like to change customer voice URL domain from default domain "https://customervoice.microsoft.com/Pages/ResponsePage.aspx?id=" to custom domain E.g. "https://customervoice.mycompany.com/Pages/ResponsePage.aspx?id=", please suggest the option to change customer voice domain to custom domain

May CIJ allow emails address taken from custom tables associated with customer or leads as customer may have product level or LOB level communication address? Thanks.

When contact center live agents are unavailable (Nonbusiness hours or overflow) may customer be given option to leave a message / call back or follow-up case?