Cary Librero Organon Consulting CRM Lead

Currently if a correction is required in the billing of a Work order, there is no ability to correctly apply a negative value. You are able to enter a negative Quantity and/or a negative Unit Amount. However, if the result is a negative amount, the system automatically sets the value to $0.00 rather than just applying the negative amount. As confirmed by MS Support, this is as per design. Currently, the only way to apply the correction is to just remove the line item. We believe it would be ideal for traceability and visibility for the customer (especially on the resulting invoice), to be able to specifically see this correction as a negative line item, rather than just disappearing.