AllThings MS

Background Technicians perform inspections where they gather data (Property Log), complete tasks (Service Task) and perform Pass/Fail tests (Inspection Question). Property Logs associated with the Asset capture deltas and trends and can be enhanced via IoT. Service Tasks acknowledge work done and time spent. Inspections Questions track pass/fails based on a setpoint or standard.

All steps need to be pre-populated on one form in the correct order the Technician checks them. The order of the steps will be determined by the process flow and could be a mix of Property Logs, Service Tasks and Inspections Questions.

Issue: The current Inspection form cannot dynamically display related Service Tasks and Property Logs, requiring technicians to change form factors during an inspection as well as requiring custom reporting to display inspection answers in a logical format.

Request: Enable Inspection designer at Incident Level.

1. Inspection Developer determines what Service Tasks fields show on the Inspection by choosing a system form.
2. Inspection Developer determines what Property Log fields show on the Inspection by choosing a system form.
3. Inspection Developer drag and drop Incident Service Tasks and Incident Property Logs on Inspection designer. 

Scenario:

Technician is assigned Inspection/Audit Work Order and needs to capture telemetry/asset properties as for asset as of current time.

Currently, technician must manually create property asset logs and the reading time must be the created on date/time. This is too many clicks.

Request:

The Work Order should generate Asset Property Logs based on the Asset Properties associated with Incident:

Example:

1. Fridge Compressor Inspection Incident Type has Temperature Asset Property and Pressure Asset Property.
2. Work Order with Fridge Compressor Inspection Work Order Incident auto-generates blank property logs on create:
3. Temperature: BLANK
4. Pressure: BLANK
5. Technician fills in the details from an editable grid or PCF similar to how Service Tasks can be completed from the FS Mobile App Service List
6. Temperature: 98, Reading Time: Modified On
7. Pressure: 40, Reading Time: Modified On

This would setup the possibility of having a mix of manually entered property logs and automated property logs enhanced by IoT. A "Pull Asset Property Logs" could automatically pull the readings for IoT enabled assets.

Scenario:

Technician adds a Property Log for fridge temperature of 50 Degrees F. Property Log should be flagged for (HIGH-RED) being out of the normal range of 36 Degree F to 46 Degrees F to signal to the technician to take immediate action. Out of Range property logs could be linked to knowledge articles to assist the technician.