Carles Sala

Custom lookup field (User lookup) references a virtual entity (User entity). The Dataverse search functionality does not support virtual entities.

We like to use virtual entities in the global search.

Generally, you can use the Dynamics App for Outlook to track instantly emails with a user mailbox. However, as you are using shared queue mailboxes to track the emails sync time following the next rule:

Email synchronization occurs every 5 minutes. When a mailbox has many email messages, the interval can be reduced dynamically to 2 minutes. If the mailbox is less active, the interval can be increased up to 12 minutes. Generally speaking, you can assume that a mailbox will be synced at least once every 12 minutes.

Shared queue mailboxes with low volumes time are nearly 10 minutes instead of 2 minutes and we will suggest any way to manage sync to improve the time of sync in these scenarios.

Recently it was deployed a new feature to download emails from email form. We would like to include the same functionality from the timeline.