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Marvin Reinknecht

Marvin Reinknecht

Joined: 9/8/2020

  • "Hierarchy Settings" for the entity "Knowledge Articles"

    Tue, 08 Sep 2020 11:53:11 GMT – Dynamics 365 Customer Service – Needs Votes 

    .

  • Enable flexible breaks for the technicians

    Fri, 09 Apr 2021 07:42:13 GMT – Dynamics 365 Field Service – Needs Votes 

    Scenario: Technicians in the field need to flexible and adapt to the customer. For a dispatcher or the engine (RSO) it is not that easy to plan around the fix breaks, because splitting a work order is not that nice or possible (for RSO). Another point is that you can plan the days more efficiant if the breaks are flexible. Currently it is only possible to plan fix breaks in the work hours, for example from 12 pm to 1 pm. For example planning a break which lasts 1 hour and must be planned between 11 am and 1 pm. So I suggest a flexible break for technicians. PS: In a webinar for Field Service it was told to hand in this idea.

  • Schedule Service Activities with RSO

    Thu, 29 Apr 2021 06:10:46 GMT – Dynamics 365 Field Service – Needs Votes 

    I think not every company uses Work Orders but Service Activities like in the Customer Service Hub. So it would be great to give the possibility to schedule and optimize Service Activities with RSO

  • Product Bundles in Field Service for Work Orders

    Mon, 28 Mar 2022 07:08:44 GMT – Dynamics 365 Field Service – New 

    Currentyl it's possible to create product bundles in Field Service, but I can't set the Field service product type. So it's not possible to use them on the Work Order.

    It would be super helpful if product bundles could be used on the Work Order.

    It's a frequently asked requirement of dispatchers to add bundles on the Work Order.