Truong Ngoc Truc Binh

Truong Ngoc Truc Binh

Joined: 1/4/2020

  • Support for Zalo channel

    Tue, 24 Nov 2020 03:41:00 GMT – Dynamics 365 Customer Service – Under Review 

    In Vietnam, Zalo messaging channel has a lot of users, maybe more than facebook users. Please support Zalo channel in Omnichannel. This is a "must have" channel when doing marketing or customer service in Vietnam. Regards, Binh.

  • Bring our own channel without using Direct Line

    Tue, 24 Nov 2020 03:47:32 GMT – Dynamics 365 Customer Service – Under Review 

    Following this document https://docs.microsoft.com/en-us/dynamics365/omnichannel/developer/how-to/bring-your-own-channel, we must integrate with Direct Line to bring our own channel into omnichannel. With a platform with hundred thousands or millions of messages, this is a costly solution. Please support a solution where we can bring our own channel and handle it ourselves without using Direct Line. Thanks!

  • Export segment to D365 mapping with Account

    Thu, 17 Jun 2021 22:35:32 GMT – Dynamics 365 Customer Insights - Data – Needs Votes 

    At the moment, D365 Customer Insight only export to D365 Marketing or D365 Sales and mapping with Contact ID. Please add a new function to export the segments and mapping with Account ID. Thanks!