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Suggested by Truong Ngoc Truc Binh Under Review 

Following this document https://docs.microsoft.com/en-us/dynamics365/omnichannel/developer/how-to/bring-your-own-channel, we must integrate with Direct Line to bring our own channel into omnichannel. With a platform with hundred thousands or millions of messages, this is a costly solution. Please support a solution where we can bring our own channel and handle it ourselves without using Direct Line. Thanks!