Suggested by Chris Tran (WICLOUD CORPORATION) – New
Hi Dynamics 365 Community,
Recently, we have had a problem that duplicate contact is created in Outlook when users use App for Outlook to add that contact in Dynamics 365. I'm informed that this is a gap at the moment that MS can't address but just wanted to bring it up here for future reference.
Below are the reproducing steps:
- Create a contact in Outlook
- Assign a category to this contact (e.g., “Contractor”)
- Draft an email to the contact and add this contact to Dynamics 365 using the Dynamics 365 App for Outlook
- Observe that there will be two contacts, one with the category “Contractor” and one with “Tracked by Dynamics 365”.
- Expected result: The original contact should be added with Tracked to Dynamics 365 category instead of creating a duplication.
Please upvote this idea if you find it useful. Thank you for your attention.