Suggested by Stephani Nicole – Under Review
In Outbound Marketing customer journeys, you can click each tile and retrieve a list of Contacts at that step.
In Real Time Marketing, we see the number of Contacts "InFlow" but we do not know what Contact is where in the journey. For example what Contacts entered the journey? If there is a Yes/No branch - which Contacts followed Yes vs. which Contacts followed No?
The only Contact information I can find is if someone was sent an email. I can click on the email tile and then get interactions which show me a list of Contacts sent, delivered to, blocked, etc.
Ideally I would click a tile, like Branch, and see that Contact A & B entered the branch. Contact A went down the Yes path and Contact B went down the No path.