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Customer Account payment made from Call Center cannot be refund on POS
Suggested by Juliet Zhu – Needs Votes – 0 Comments
Orders paid via on-account payment method from call center, when returned in POS, do not show any refundable payment methods.
This is addressed in LCS issue 866741:
https://fix.lcs.dynamics.com/Issue/Details?bugId=866741&dbType=3.
However it is marked as Postponed, with workaround that the end user can use the Manager override option to see all the refund options.
In some scenarios, retailer doesn't want to grant manager privilege to store users which would cause more concerns.
Please support this scenario and allow POS user to refund the call center order which paid by customer account.
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Adjust the financial statement calculation to ensure the difference amount reflects the bank drop amount accurately.
Suggested by Khaled Mohamed Mohamed Hussein El Tahawy – Needs Votes – 0 Comments
Accurate Financial Reporting: Ensures that the difference amount accurately reflects the bank drop, improving financial transparency.
Simplified Reconciliation: Makes it easier to reconcile bank drops with counted amounts, reducing errors and discrepancies.
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