Suggested by Joffrey Loquet – New
Description
Please add the ability to attach the receipt as a PDF file to the receipt email sent from Dynamics 365 Commerce.
The PDF should be an exact representation of the printed POS ticket, including layout, branding, totals, tax details, and footer text.
Business Need
Many of our customers require a formal, printable receipt for:
- expense notes
- reimbursement workflows
- travel and expense systems
- bookkeeping and accounting processes
- VAT and audit documentation
The current receipt shown inside the email body often confuses customers, and many expense systems do not accept email-embedded receipts as official documents. These customers specifically need a PDF file that looks exactly like the receipt they would receive in-store.
Requested Functionality
- Add a configuration to enable “Attach PDF receipt to email”.
- PDF should use the same layout as the store’s printed POS ticket.
- The PDF should be attached in addition to the HTML email receipt (unless disabled by the retailer).
- Should work for Store Commerce, CPOS, and Tap to Pay workflows.
Benefits
- Provides customers with a universally accepted, standardized receipt format.
- Reduces confusion caused by HTML-only receipts.
- Supports compliance with expense management and bookkeeping requirements.
- Aligns Commerce with common industry practices where PDF receipts are standard.