Suggested by Marcela Fourzán – New
Currently To request a full or partial return of a sales order from a B2B and B2C e-commerce site, it is necessary to enable a Call Center channel within the headquarters to process returns. In electronic commerce, there is no direct possibility of issuing a return; The process must be managed through a Call Center, but it will be a better option to perform this directly from the B2B and B2C e-commerce sites as per some customers' process does not match the call center return process.