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Suggested by Curtis Watson New 

If dual write is enabled and you utilize the "change party association" functionality within Finance and Operations and change the party from an "organization type" party to a "person type" party, data corruption occurs within the Dataverse.


Expected behaviour:

After changing the party association, the "Account" record in Dataverse should be disabled or deleted. A new "Contact" record should be created to represent the new person-type customer. Consideration needs to be made about how the existing linked content in Dataverse is handled - if there's existing cases, etc. we'd likely need those migrated to the new association!


Actual behaviour:

The "Account" record representing the customer as an organization remains intact. This record cannot be edited or deleted - a dual write exception is encountered.

Comments (1)
  • This issue is reproducible and confirmed by Microsoft support to be a known issue.