Dynamics 365 Field Service

Customized Theme reflected in Field Service App in Windows version, but this theme not reflected in Android Field service app.

It seems MS have limitation to display theme in Power Apps Field Service app.

Hope this will be fixed in upcoming releases.

• Cause: Microsoft depricates the syncronisation of bookings with outlook.
• Workaround: create an appointment automatically after a bookable resource booking is schedule in the schedule board.
• Issue: duplicate record regarding the same business object (bookable resouce + appointment created by the workaround) are shown in the schedule board -> leading to loss of overview
• Comment: This feature is especialy needed when tracking outlook appointments (such as internal meetings) to dynamics 365 in order to have a better overview of each use resource.

With the recent shift to Modern Advanced Find in Dynamics 365, we’ve encountered a limitation that is affecting user productivity: users are no longer able to open or access Schedule Board Settings directly from Modern Advanced Find.

Previously, with Legacy Advanced Find, users could easily locate and open Schedule Board Settings, allowing for quick sharing and configuration of the Schedule Board across users. Now, with the Legacy Advanced Find being deprecated and performance issues when loading it, accessing these settings has become unnecessarily difficult and time-consuming.

Suggested Enhancement:

Please enable or restore the ability to open Schedule Board Settings from Modern Advanced Find. This improvement would:

• Align Schedule Board Settings access with modern UI standards.
• Enhance user experience by reducing clicks and time spent navigating.
• Support organizations transitioning fully to Modern Advanced Find without feature loss.

This change will streamline scheduling processes and improve efficiency for dispatchers and administrators using the Schedule Board in Field Service scenarios.

Benefits:

• Easier access to key configuration settings.
• Reduced dependency on deprecated Legacy Advanced Find.
• Enhanced usability and adoption of Modern Advanced Find.

Thank you for considering this enhancement to improve functionality and user experience in Dynamics 365.

We work with 3 languages in our company.

In the beginning we used Copilot recognizes the language and with the Customize button Copilot adapts the text to the detected language.

Now when we ask to adjust the text Copilot adjusts the text but translates it to Dynamics' UX language instead of the original text.

When we open the ticket at Microsoft, the agent communicates at the end of the ticket that this is expected behavior.

As an agent, I use Dynamics in English, but my customer is French. When I write to a customer in French and ask them to adjust the text in French, Copilot adjusts the text AND translates it into English.

So why our agents do not use Copilot anymore in Draft.

PS: I have also seperate Microsoft Copilot on my Teams.

I don't have this problem in my Teams. My Teams is in Dutch, I write in French or English but Copilot in Teams detects the language and adjusts it in the detected language without translating automatically.

Hopefully you will modify it on Dyn CE module.

Best regards

Suat

When users needs to change schedule board settings, they open settings from schedule board. Parameters window open, when user change a parameter, window is automatically close. That mean user had to reopen parameters for each parameters they need to change.