Suggested by Demiana Emil – New
We are currently facing an issue with our Customer Voice Surveys. Our goal is to link customer survey responses to specific conversations without using a pre-survey question in the chatbot which is not applicable. So as a workaround, I created a Power Automate flow that triggers when a Customer Voice survey is submitted. The flow updates the created record with personalized customer data, allowing us to capture the customer information. However, the survey title remains anonymous! even after updating the respondent email address, which is not ideal. Additionally, there is a problem where multiple surveys in the same session are being linked to the same conversation, even though they originate from different conversations and different customers.