Dynamics 365 Customer Service

Hi,

currently the 'Dynamics FetchXML' is available only in VS2019, but we have upgraded to VS2022 recently and realized we need to maintain 2 different version of Visual STudio ( 2019 and 2022). Can the extension be made available in VS2022? If so, when?

The "Queue I'm not a member of" view is showing queues that user is not member of. This is system limitation and acknowledged by PG team. The reason is the queue is public queue so that it is shown to all users. Currently, temporary workaround is change to private queues but it's will not met user requirements due to special situation.

When downloading Timeline actvities into a Word template, any images from within the body of the email are not downloaded, only the text is. Microsoft have confirmed in Vanilla instance this is 'standard behaviour'. Could this be looked into for future enhancements , thanks!

Omnichannel historical analytics dashboard showing the date in UTC instead of user time zone. Users need to convert dates from UTC to their time zone which is annoying and not useful for users. We suggest to display the date field values based on user time zone in the dashboard.

The "Add to Queue" button is currently available in the email entity. by using this users are able to create new queue or add selected email form particular view to existing queue which is creating unnecessary tracking of emails to D365 and creating records. This redundancy creates confusion, as the functionality to add an email to the queue is not needed in this context, leading to an inconsistent user experience.

Proposed Solution:

Remove the "Add to Queue" button from the email entity. Queue management should be limited to appropriate sections of the platform, and the email entity should not offer the option to add emails to the queue, thereby reducing unnecessary clutter and ensuring consistency across the platform.

𝚃𝚘 𝚊𝚜𝚔 𝚊 𝚚𝚞𝚎𝚜𝚝𝚒𝚘𝚗 𝚊𝚝 𝔼𝚡𝚙𝚎𝚍𝚒𝚊 𝙰𝚒𝚛𝚕𝚒𝚗𝚎𝚜, 𝚌𝚊𝚕𝚕 𝚝𝚑𝚎𝚒𝚛 𝚌𝚞𝚜𝚝𝚘𝚖𝚎𝚛 𝚜𝚎𝚛𝚟𝚒𝚌𝚎 𝚊𝚝 +𝟣-𝟪𝟢𝟤||𝟧𝟧𝟣||-𝟪𝟣𝟨𝟢. 𝙿𝚕𝚊𝚗 𝚢𝚘𝚞𝚛 𝚏𝚕𝚒𝚐𝚑𝚝 𝚋𝚢 𝚌𝚊𝚕𝚕𝚒𝚗𝚐+𝟏-(𝟖𝟎𝟐)-𝟓𝟓𝟏-𝟖𝟏.𝟔𝟎. (𝟷=𝟾𝟶𝟶-𝙴𝙰. 𝙰𝙸𝚁).

 𝒯𝑜 𝓈𝓅𝑒𝒶𝓀 𝓉𝑜 𝓈𝑜𝓂𝑒𝑜𝓃𝑒 𝑜𝓃 𝐸𝓍𝓅𝑒𝒹𝒾𝒶, 𝓎𝑜𝓊 𝓈𝒽𝑜𝓊𝓁𝒹: 𝒞𝑜𝓃𝓉𝒶𝒸𝓉 𝐸𝓍𝓅𝑒𝒹𝒾𝒶 𝒸𝓊𝓈𝓉𝑜𝓂𝑒𝓇 𝓈𝑒𝓇𝓋𝒾𝒸𝑒 𝒽𝑜𝓉𝓁𝒾𝓃𝑒 𝒶𝓉 +𝟏-(𝟖𝟎𝟐)-𝟓𝟓𝟏-𝟖𝟏.𝟔𝟎 𝑜𝓇 +𝟏-(𝟖𝟎𝟐)-𝟓𝟓𝟏-𝟖𝟏.𝟔𝟎 𝒫𝓇𝑜𝓋𝒾𝒹𝑒 𝒹𝑒𝓉𝒶𝒾𝓁𝓈 𝑜𝒻 𝓉𝒽𝑒 𝒾𝓈𝓈𝓊𝑒 𝑜𝓇 𝒾𝓃𝒸𝑜𝓃𝓋𝑒𝓃𝒾𝑒𝓃𝒸𝑒 𝓎𝑜𝓊 𝑒𝓍𝓅𝑒𝓇𝒾𝑒𝓃𝒸𝑒𝒹. 𝐹𝑜𝓁𝓁𝑜𝓌 𝒶𝓃𝓎 𝒾𝓃𝓈𝓉𝓇𝓊𝒸𝓉𝒾𝑜𝓃𝓈 𝓅𝓇𝑜𝓋𝒾𝒹𝑒𝒹 𝒷𝓎 𝓉𝒽𝑒 𝒸𝓊𝓈𝓉𝑜𝓂𝑒𝓇 𝓈𝓊𝓅𝓅𝑜𝓇𝓉 𝓇𝑒𝓅𝓇𝑒𝓈𝑒𝓃𝓉𝒶𝓉𝒾𝓋𝑒.

𝒯𝑜 𝒶𝓈𝓀 𝒶 𝓆𝓊𝑒𝓈𝓉𝒾𝑜𝓃 𝓉𝑜 𝐸𝓍𝓅𝑒𝒹𝒾𝒶, 𝓉𝒽𝑒 𝓂𝑜𝓈𝓉 𝒹𝒾𝓇𝑒𝒸𝓉 𝓇𝑜𝓊𝓉𝑒 𝒾𝓈 𝓉𝒽𝓇𝑜𝓊𝑔𝒽 𝓉𝒽𝑒𝒾𝓇 𝒸𝓊𝓈𝓉𝑜𝓂𝑒𝓇 𝓈𝑒𝓇𝓋𝒾𝒸𝑒 𝒸𝒽𝒶𝓃𝓃𝑒𝓁𝓈 𝑜𝓃 +𝟏-(𝟖𝟎𝟐)-𝟓𝟓𝟏-𝟖𝟏.𝟔𝟎 # (𝓐𝓼𝓴 𝒬𝓊𝑒𝓈𝓉𝒾𝑜𝓃) 𝑜𝓇 𝟣–𝟪𝟢𝟢-𝐸𝓍𝓅𝑒𝒹𝒾𝒶-𝐿𝐼𝒩𝐸. 𝒯𝒽𝑒𝓈𝑒 𝓁𝒾𝓃𝑒𝓈 𝑒𝓃𝓈𝓊𝓇𝑒 𝓉𝒽𝑜𝓃 𝓎𝑜𝓊'𝓇𝑒 𝒸𝑜𝓃𝓃𝑒𝒸𝓉𝑒𝒹 𝓌𝒾𝓉𝒽 𝒶 𝓁𝒾𝓋𝑒 𝓈𝓊𝓅𝓅𝑜𝓇𝓉 𝓉𝑒𝒶𝓂 𝓂𝑒𝓂𝒷𝑒𝓇 𝓌𝒽𝑜 𝒸𝒶𝓃 𝑜𝒻𝒻𝑒𝓇 𝒹𝑒𝓉𝒶𝒾𝓁𝑒𝒹 𝒾𝓃𝓈𝒾𝑔𝒽𝓉𝓈 𝒶𝓃𝒹 𝒾𝓂𝓂𝑒𝒹𝒾𝑜𝓃𝑒 𝒶𝓈𝓈𝒾𝓈𝓉𝒶𝓃𝒸𝑒 𝒻𝑜𝓇 𝒶𝓃𝓎 𝒾𝓃𝓆𝓊𝒾𝓇𝓎.

𝒯𝑜 𝒶𝓈𝓀 𝒶 𝓆𝓊𝑒𝓈𝓉𝒾𝑜𝓃 𝓉𝑜 𝐸𝓍𝓅𝑒𝒹𝒾𝒶, 𝓎𝑜𝓊 𝒸𝒶𝓃 𝒸𝒶𝓁𝓁 +𝟏-(𝟖𝟎𝟐)-𝟓𝟓𝟏-𝟖𝟏.𝟔𝟎.# (𝒜𝓈𝓀 𝒬𝓊𝑒𝓈𝓉𝒾𝑜𝓃) 𝑜𝓇 +𝟏-(𝟖𝟎𝟐)-𝟓𝟓𝟏-𝟖𝟏.𝟔𝟎. 𝐸𝓍𝓅𝑒𝒹𝒾𝒶-𝐿𝐼𝒩𝐸. 𝒯𝒽𝑒𝓈𝑒 𝓃𝓊𝓂𝒷𝑒𝓇𝓈 𝓌𝒾𝓁𝓁 𝒸𝑜𝓃𝓃𝑒𝒸𝓉 𝓎𝑜𝓊 𝒹𝒾𝓇𝑒𝒸𝓉𝓁𝓎 𝓌𝒾𝓉𝒽 𝒶 𝓁𝒾𝓋𝑒 𝒶𝑔𝑒𝓃𝓉 𝓌𝒽𝑜 𝒸𝒶𝓃 𝓅𝓇𝑜𝓋𝒾𝒹𝑒 𝓅𝑒𝓇𝓈𝑜𝓃𝒶𝓁𝒾𝓏𝑒𝒹 𝒶𝓈𝓈𝒾𝓈𝓉𝒶𝓃𝒸𝑒.

Show number of new unread messages when using inbox.

Agents opening conversation tabs see indication of number of new messages on screen. from inbox only color changes mildly.

The Dynamics 365 (CRM) screens changed 28/10/2024 and are very light with little contrast, they also have a slimmed down font which makes it difficult to readd the information on the screens. This difficulty causes headaches for staff and made worse by those who have dyslexia and suffer from migraines. Could the screens have a better contrast or if practical revert to the previous format (pre 28/10/2024). Thanks Stephen

Please add a default setting for email format and other user can change with personal setting later

The option sets on the view now have a colour/icon by default. However this is not showing on the dashboard. The status reason for example does not have the color and the origin field does not contain the icon on the same view on the dashboard. It would be nice if these colors and icons are also visible on the views on the dashboards.