Suggested by Amy Chung – Rejected
Currently, we only make Omnichannel Superviosr to aacess Omnichannel Ongoing Conversation Dashboard, however, this dashboard could make agent to understand more conversations info and be more convenient.
Could we create a new feature to make agent could read Omnichannel ongoing conversation dashbaord?
Status Details
The Omnichannel Ongoing conversation dashboard is intended for Supervisor role. We have a separate dashboard for agents.In case there is a use case for providing agents access to the supervisor dashboard, it should be via roles.