Suggested by Keiji Inoue – Completed
We have lots of prospect customers for D365 Customer Service Insights in Japan.It is super important for our digital transformation of contact center business units. I hope that Japanese will be supported for “Support topic generation based on case titles” feature. Best regards,
Status Details
Thanks for the suggestion! We have shipped support for a Japanese language model, along with Italian, Portuguese and Simplified Chinese, more details here: Improved support for topic generation for non-English case titles. Please try it out and share any feedback on our forums: https://aka.ms/csicommunity.
Sincerely,
Customer Service Insights team
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Thank you for supporting Japanese in general model in Public Preview. "Japanese" language-specific model is still needed. Best regards,