Transform html into text


Emails received through the channel configured to create an instance through the Auto-Creation Rules feature are coming with HTML-formatted text containing Tags and making it difficult to read the user's need. The suggestion is that the CRM itself converts this HTML to text, thus ending with a r...

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Category: Customer Service (Case Management / Queues) (49)

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Create annotations on the instance created via automatic creation rule


I work with automatic instance creation rule and I receive an email for a certain e-mail address. However, when this email has attachments, we end up losing them when the occurrence is created. The suggestion is for Dynamics to resolve this and create annotations on the instance automatically, a...

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0 Comments

Category: Customer Service (Case Management / Queues) (49)

STATUS DETAILS
Needs Votes