Emails received through the channel configured to create an instance through the Auto-Creation Rules feature are coming with HTML-formatted text containing Tags and making it difficult to read the user's need.

The suggestion is that the CRM itself converts this HTML to text, thus ending with a rework that we have that is to convert this html into external tool.
Needs Votes



hi Ângelo De Assis Silveira , The description field in the case can have max 2000 characters so even if you convert the HTML to Text, you still have this limitation so instead of trying to convert HTML to TEXT and attach to Case, attach the whole email will be enough. If the Email body has more than 2000 characters (without hTML) it will fail.


Category: Customer Service (Case Management / Queues)