The suggestion is that the CRM itself converts this HTML to text, thus ending with a rework that we have that is to convert this html into external tool.
Comments
You can use PowerAutome to conver HTML to Text into the ARC Flow. It easy and quick if you wanna drop the email clean text to description or other text field.
Category: Automatic Record Creation
hi Ângelo De Assis Silveira , The description field in the case can have max 2000 characters so even if you convert the HTML to Text, you still have this limitation so instead of trying to convert HTML to TEXT and attach to Case, attach the whole email will be enough. If the Email body has more than 2000 characters (without hTML) it will fail.
Daniel.
Category: Automatic Record Creation
Administrator on 3/27/2024 8:41:40 AM
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
PM, Microsoft.