Different behavior to "Save & Close" button


When an Agent is logged in Omnichannel for Customer Service app and receives an item if he opens the item and after performing needed action, he presses the "Save & Close" button, the item will be "closed" and the agent will be redirected to the home page. However the item session is still ope...

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Category: Omnichannel for Customer Service (152)

STATUS DETAILS
New

Possibility to hide Alert Notifications


When an item is routed to an Agent through a push work stream, an alert pops up to the Agent for him to accept, reject or open the item.These alerts can be configured by setting up custom Notification Templates, where we can even set up the time those alerts are displayed, but the minim...

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Category: Omnichannel for Customer Service (152)

STATUS DETAILS
New

Prioritize Queue over another Queue


It would be nice if it was possible to prioritize a Queue over another Queue.In the old Omnichannel Administration app, queues have an attribute called "priority", however this attribute is now called "Group Number" and does not act as priority definition.

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Category: Omnichannel for Customer Service (152)

STATUS DETAILS
New