Multiple selected Queue Item cannot be route to User/Team and can only be assigned to Queue (with field locked).
- In ‘All emails / cases in Queue’ view, when select one Queue Item and click on ‘Route’ , the pop up shows ‘Route To’ option to select either ‘Queue’ or ‘User / Team’. But when select multiple Queue Item the pop up shows ‘Route...
Category: Customer Service (34)
Tracked email icon feature in Outlook when using Dynamics 365 App for outlook
Tracked emails showing up as people group icon only available for Outlook client which is an add-in needed to be installed locally. So we are requesting to add this icon feature for D365 App for outlook to see the tracked emails in outlook
Category: App for Outlook (91)
Email activity to send email to multiple recipients from Dynamics CRM
User creates email activity to sent email to multiple recipients from CRM ISSUE: When the user copy pastes multiple email address in the "To" Field its not adding to the field. We need to search individual record to select the email address IDEA: As like in Outlook the user should be able to ...
Category: Activities and Activity Feed (697)