- In ‘All emails / cases in Queue’ view, when select one Queue Item and click on ‘Route’ , the pop up shows ‘Route To’ option to select either ‘Queue’ or ‘User / Team’. But when select multiple Queue Item the pop up shows ‘Route To’ option but shows only one option ‘Queue’ and it is locked. We can’t select the other option which is ‘User / Team'. - This functionality works in D365 8.2 version, but unable to reproduce the same after upgrading to D365 9.0 and later versions. - Need to reproduce the same in D365 9.0 version, so that we can have both options like 'Queue' and 'User/Team' for multiple queue items selection.

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Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.



PM, Microsoft