11
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Ability to restrict Supervisor's access to specific queues

Yurii Osadchuk on 6/10/2021 7:25:29 AM

Due to security roles, we have to restrict access of users from one country to have an access to the conversations with users from other countries. Currently, supervisor can access all queues configured per countries and can access all conversations

Category: Omnichannel Ongoing Conversation Dashboard
STATUS DETAILS
Backlog
Ideas Administrator

Administrator on 8/26/2026 8:14:39 AM

Thank you for your feedback. This is under consideration and is added to our backlog. 

 

Regards, 

Product Manager, Microsoft