Sync Bookable Resource Bookings with Outlook Calendar
Reinstate the syncing of resource bookings with the resource's Outlook calendar, a feature that was greatly missed when it was depreciated becuase at the moment to get an Outlook appointment we have to use a multitude of MS Flows, Workflows and JS to get an appointment record created against a...
Category: Universal Resource Scheduling (279)
Ability to Display SLA Countdown on Case Grid
Introduce the ability to display the SLA countdown on a case home/sub grid to easily track when cases are about to exceed their SLA time without having to navigate into each case record and look.
Category: Service Level Agreement and Entitlements (36)
Automatic Record Creation - Prefil Contact and Account
As it stands at the moment, using an automatic record creation rule to create cases from an incoming mail queue will not prefil in the system and placed into one of the emailaddress(1/2/3) fields on the account for both the Customer and Contact field on a created record if the sending ema...
Category: Case Management (97)