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It is no longer possible to see who created a Note in a timeline in the Customer Service Hub, it simply lists it as 'undefined'. My communications with Microsoft techs have advised me that this was an intentional decision. It is possible to see the note creator outside of the CSH, which makes this design decision all the more bizarre. Please restore our ability to see who created a note in the CSH.
STATUS DETAILS
Under Review
Administrator on 10/13/2020 6:03:01 PM
Thank you for your feedback.
This is a great suggestion! We will consider this in our roadmap.
Sincerely,
PM,
Microsoft.