Default Filter Options


Default Filter Options should be configurable and include Product Business Unit Assigned Team

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Category: Customer Service Insights (historical dashboards, semantic topics, AI suggestions) (20)

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Needs Votes

Filter Options should be searchable


Please allow Filters to be searchable. Currently when there is a large list of queues or agents it should be easier to select your desired filters.

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Category: Customer Service Insights (historical dashboards, semantic topics, AI suggestions) (20)

STATUS DETAILS
Needs Votes

Email tracked in Dynamics - visibility to all domain users


Please provide an ability to provide additional visibility to all domain users that an email has been tracked in Dynamics 365. This will aid users ability to determine if an email forwarded/escalated to management for HR matters will be tracked in Dynamics CRM.

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Category: General (295)

STATUS DETAILS
New