Filter Options should be searchable
Please allow Filters to be searchable. Currently when there is a large list of queues or agents it should be easier to select your desired filters.
Category: Customer Service Insights (historical dashboards, semantic topics, AI suggestions) (20)
Email tracked in Dynamics - visibility to all domain users
Please provide an ability to provide additional visibility to all domain users that an email has been tracked in Dynamics 365. This will aid users ability to determine if an email forwarded/escalated to management for HR matters will be tracked in Dynamics CRM.
Category: General (295)