Add more slugs to quick reply functionality


It would be nice to be able to consume context variables, and other table fields when speaking with a customer over text-based channels. We link to accounts, but have a context variable to see what contact we are speaking with. Unfortunately this means the agent can't use the {FullName{Customer}}...

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Category: Omnichannel for Customer Service (145)

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Needs Votes

Inbox View Filters


It would be nice if on the inbox view, if we could filter out closed cases. This would greatly help the efficiencies on our customer service team!

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Category: Customer Service Workspace (17)

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New