Add more slugs to quick reply functionality
It would be nice to be able to consume context variables, and other table fields when speaking with a customer over text-based channels. We link to accounts, but have a context variable to see what contact we are speaking with. Unfortunately this means the agent can't use the {FullName{Customer}}...
STATUS DETAILS
Needs Votes
Inbox View Filters
It would be nice if on the inbox view, if we could filter out closed cases. This would greatly help the efficiencies on our customer service team!
STATUS DETAILS
New