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It would be nice if on the inbox view, if we could filter out closed cases. This would greatly help the efficiencies on our customer service team!
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M

More customizability would be great in general, in addition to filters I'd like to change the details/information shown under each case in the inbox - this does not seem to honour the case card settings which other views do so the default pieces of information shown (priority, status, modified) are irrelevant for us.

Category: Customer Service Workspace