Display Created On date for activities on the timeline within a case (not modified date)


When we update the owner/bu of a case all the activities within it are also updated. As they display a modified date in the timeline it can appear to users that emails have just been added to the case - Email from ABC Just Now - for example. Adding an option to choose between displaying created o...

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Category: Unified Interface (182)

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Display Activity Created date in timeline on Unified Interface


Currently the modified date is displayed to the right of an activity in the timeline Sometimes these dates change and make the timeline confusing and less useful - for example, if the owing team/BU for a case changes this reassign all the activities in a case and give them a new modified date. A...

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2 Comments

Category: Unified Interface (182)

STATUS DETAILS
Needs Votes