Add Segment tile in the middle of Customer Journey (New CJ canvas experience)
New Customer Journey canvas experience has removed Segment tile from adding to the middle of the CJ. Please keep this tile as the previous version of Customer Journey. If there is no option to put Segment tile back to the CJ, please update the document about Customer Journey Reference Tile and ex...
Category: Customer Journey Design (105)
Picture caption is Name of file
Currently when we post Social Post with many pictures, the caption for each picture is the Name of that picture which is saved in computer. We had already submit Ticket and get the confirmation that this is by design. Literally this is a bug but now we have to submit an Idea about it. This iss...
Category: Social Channels (55)
Multiple provider in the same session
Currently Omnichannel only support multiple provider on app, not on the same session. Please help to develop this request to allow multiple provider on 1 session.
The scenario is: When client chat with agent => route to Omnichannel => agent perform outbound call to client on Chat session...
Category: Channel Integration Framework (20)