Omnichannel Agent Role


Hi,For some reason you have decided to close down the possibility to modify the omnichannel agent role. This role gives access on organization level to all queues. We use queues a lot in our business and they are owned by local users placed in different BU's. After this chang...

Read more...
0 Comments

Read more...
0 Comments

Category: Omnichannel for Customer Service (152)

STATUS DETAILS
New

Omnichannel Chat - show chat notifications for all online agents


We would like that it would be possible to get the incoming chat message popping up at all agent’s computer, and then the first one that would click accept would get the chat. Today it works by notifying the agent that has the most capacity to take a new chat, but often our a...

Read more...
0 Comments

Read more...
0 Comments

Category: Omnichannel for Customer Service (152)

STATUS DETAILS
New