Omnichannel Agent Role
Hi,
For some reason you have decided to close down the possibility to modify the omnichannel agent role. This role gives access on organization level to all queues. We use queues a lot in our business and they are owned by local users placed in different BU's. After this chang...
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Needs Votes
Omnichannel Chat - show chat notifications for all online agents
We would like that it would be possible to get the incoming chat message popping up at all agent’s computer, and then the first one that would click accept would get the chat.
Today it works by notifying the agent that has the most capacity to take a new chat, but often our a...
STATUS DETAILS
Needs Votes