Ability to Delete Individual Interaction Data in CIJ
Issue Definition
We have a growing concern regarding Customer Insights – Journeys (CIJ) interaction data retention and the inability to delete specific interaction records for individu...
Push notification blocked detection on CIJ
Problem Statement
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In Customer Insights – Journeys, the If/Else condition for “Push notification bounced” does not route contacts to the Yes branch when a push notification is marked as Blocked in delive...
Allow security role assignment for users added via security group
This idea was raised based on real customer feedback from Badal (HCF) during case 2604140030004241, who encountered the inconsistent behaviour first-hand and asked Microsoft to consider a fix.
Idea:
Today, when a user is added to an Ent...
Improve Post-Connection Wait Music Experience in Dynamics 365 Contact Center
Westpac New Zealand has reported that agents continue to hear wait music for approximately 1-2 seconds after the customer and agent are already connected.
The Product Group has confirmed this is expected behavior due to a current product limitation. However, this behavior caus...