Design changes in SLA


Proposing following design changes in Service Level Agreement for better user experience and ease of usage:1. The Pop Window for Case resolution should have an option to resize as per user preference. Also system administrators should get an option to modify the same as per business re...

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Category: ()

STATUS DETAILS
New

Export conversations


We have option to export data from Sentiments, Sources, Threads, etcHowever we do not get an option to export conversations / postsThis is a basic feature that is missing in the tool

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Category: ()

STATUS DETAILS
Declined

Duplicate Contact records created when Synchronizing CRM with Outlook.


Post installing and configuring CRM client for Outlook Contacts that already exist in Outlook are duplicated when same contacts are sync from CRM to Outlook This is because the Duplicate detection rule does not work when records are sync from CRM to Outlook. The workaround is...

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Category: General (1425)

STATUS DETAILS
Under Review

Mapping option becomes visible on OOB relationship 'lead_parent_contact' after creating a custom 1:N relationship between Contact - Lead and adding mappings to it


Mapping option becomes visible on OOB relationship 'lead_parent_contact' after creating a custom 1:N relationship between Contact - Lead and adding mappings to it.   Navigate to settings > Customizations > Customize the systemExpand Entities > Contacts > ...

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Category: Customization and Solutions (0)

STATUS DETAILS
New

Social Pane inactive in Appointment form


Navigated to Settings > Customization > Customize the systemOpened Appointment main formClick Insert tab > Added a new 1 Column section Then inside the new section added NotesGot notification "Another auto-expanding field is already on this tab. To set this fie...

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Category: Unified Experience: Search, navigation and performance (1141)

STATUS DETAILS
Declined