WFM Agent Agenda disticntion of work availability
We want to use the WFM tool and also the Agent Calendar(Customer Contact Center) and due to the daily shifts of agents we want to assign different work(call,chat,email,case...)
I see in the documentation that we can only choose between working and not working. In working time ...
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New
Copilot language recognation in email Draft
We work with 3 languages in our company.
In the beginning we used Copilot recognizes the language and with the Customize button Copilot adapts the text to the detected language.
Now when we ask to adjust the text Copilot adjusts the text but translates it to D...
STATUS DETAILS
New