We want to use the WFM tool and also the Agent Calendar(Customer Contact Center) and due to the daily shifts of agents we want to assign different work(call,chat,email,case...)

I see in the documentation that we can only choose between working and not working. In working time you have the option to pause and work.

Is it possible to book an agent for different type of work in a day? Like 2H for CASE's, 2H for Chat, 2H for CALL's...

And also an automatic shift proposal for each agent (according to their skill and capacity profile) to facilitate the work of the WFM manager.

It is souldn't be possible to assign an agent to a specific job jobshift if the agent does not have the correct skill and capacity profile for this shift.

Thx and best regards,

Suat