Unable to create a contact while clicking the Unresolved email address in MS CRM


Issue : Unable to create a contact while clicking the Unresolved email address in MS CRM. This issue is happening after organization upgraded into CRM latest version : 9.1.0.643. Expected Results : create a contact upon clicking the Unresolved email address in CRM Environment : CRM version ...

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Category: Business Process (0)

STATUS DETAILS
New

In sandbox the option for Use Quick Create on the Task entity is unchecked but it is checked and disabled in production


In a sandbox the option for Use Quick Create on the Task entity is unchecked but it is checked and disabled in production. Even though I have exported that setting from the sandbox and deployed it to production, production is not honouring the setting. I want to be able to NOT use Quick Create f...

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Category: Customization and Solutions (0)

STATUS DETAILS
New

Groups does not work for server side synchronization


Issue : The user has the group in office 365 "feedback@avepoint.com" using this email id to created the queue, then try to configure Queue mailbox for Server Side Synchronization in the CRM, then getting the error is "Error: System.Web.Services.Protocols.SoapException: An internal server error oc...

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Category: Business Process (0)

STATUS DETAILS
New

The 'regardingobjectidyominame' attribute of the 'email' entity exceeded the maximum allowed length of '100'. More than 100, you will getting the error


Issue : The 'regardingobjectidyominame' attribute of the 'email' entity exceeded the maximum allowed length of '100'. More than 100, you will getting the error “A validation error occurred. The length of the 'regardingobjectidyominame' attribute of the 'email' entity exceeded the maximum allowed...

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Category: Customization and Solutions (0)

STATUS DETAILS
New

The contacts are not getting the image when they using google drive photos copy and paste in email template, that work for user level but not contacts/lead. 


Issue : The issue with email template in image is not working fine, then we checked its working which as the google images copy and paste its working fine for all users/contacts but the contacts are not getting the image when they using google drive photos, that work for user level but not contac...

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Category: Business Process (0)

STATUS DETAILS
New

D365 Contacts Add-in is not visible in Navigation pane of Outlook desktop App


Issue: D365 Contacts Add-in is not visible in the Navigation pane of Outlook desktop App. Issue description: - Outlook Add-in to manage Contacts in bottom bar is Missing, however, user can see Dynamics 365 app for outlook in the ribbon - for the same user we have verified in another machine wit...

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Category: Email Management and Outlook Integration (252)

STATUS DETAILS
Needs Votes

The user sent an email from outlook to customer(If the customer having the contact/account/Lead record in CRM), then the sent emails are not tracked automatically into CRM from outlook desktop sent item folder.


ISSUE DESCRIPTION : The user sent an email from outlook to customer(If the customer having the contact/account/Lead record in CRM), then the sent emails are not tracked automatically into CRM from outlook desktop sent item folder. CAUSE: To specify whether to track all email messages or on...

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Category: Email Management and Outlook Integration (252)

STATUS DETAILS
Needs Votes