Enhanced In‑App Error Logs for Customer Insights – Data
Show straightforward error information in the CI–Data UI for each step (ingestion, unification, enrichment, export). Include what failed, where it failed, a reference ID, and plain‑language guidance to fix it. Let users copy/export the details, open the related run history, and choose how much...
Support integration-safe Entitlement status transitions (allow server-side updates beyond Draft for Dual-write scenarios)
Idea by Aditya Patil's team
Problem:
In Dynamics 365 Customer Service, an Entitlement becomes locked once Active, and updates to key fields (including status transitions) are restricted. In an F&O ↔ Dataverse Dual-w...
Customer Voice survey interaction on Contact timeline when sent message choosing CID segment
Hi Customer Insights - Data team,
This is the idea from: Romy Briers - Angle Auto Finance
Scenario
The customer sends Dynamics 365 Customer Voice surveys.
- When they target a s...
STATUS DETAILSNew
Provide anchor tab control for Contact-to-Contact and sitemap navigation in Customer Service workspace
Hi Customer Service workspace team,
This is the idea from: Andreas Wijaya - Bupa ANZ
Scenario
The customer uses Contact as the main anchor tab / supertab in Customer Service workspace.
When an agent is working within Contact A, the...
Allow Reassignment of Default SharePoint Document Location for New Records Only
Hi Team,
This is the idea from Mick Munro - The University of Newcastle
Scenario
We use SharePoint document management integration in Dynamics 365 and is currently facing a scalability concern related to the Default Document Loca...
Copilot Studio – Allow Agent Usage Without Requiring Dataverse-Enabled Environments
Hi Team,
This is the idea from Jerry C.W. Wang(王嘉煒):
Scenario
We are evaluating the use of Copilot Studio and have identified a product design concern related to the current dependency on a Dataverse-enabled environment for core Copilot ...
Enable supported Booking Tooltip customization in Interday views (Daily/Weekly/Monthly) for the New Schedule Board, with safe handling for aggregates
Hi Team,
Please check the idea from our valuable customer below:
Problem Statement
Customers need the ability to view configured booking tooltip fields when hovering over bookings in Daily/Weekly/Monthly views. Today, the “Booking tooltips view” setting ...
Enhancement Request: Enable Automatic Email Tracking for Contact-Only Email Addresses Without Test & Enable Mailbox Dependency
Hi Team,
This is the idea from Celine and Emily - Viazul Limited
Problem Statement
Customers need the ability to automatically track email conversations in Dynamics 365 when the email address is associated only with a Contact record, wit...
Enhancement Request: Improve Flexibility and Usability of Modern Datepicker Behavior
Hi Team,
This is the idea from Meera Prabhu - RACWA
Scenario
In a Power Apps model-driven app, a date picker/null date field now shows a placeholder like date format such as d/MM/yyyy. Customer says ...
Non-Admin Support Request Role for Power Platform Admin Center
Hi Power Platform Administration Team,
This is the idea from Victor - CIMB,
Scenario
The customer is using Dynamics 365 Customer Service / Power Platform and has a Production Support team that needs to log and manage Microsoft support re...