Enhanced In‑App Error Logs for Customer Insights – Data
Show straightforward error information in the CI–Data UI for each step (ingestion, unification, enrichment, export). Include what failed, where it failed, a reference ID, and plain‑language guidance to fix it. Let users copy/export the details, open the related run history, and choose how much...
Support integration-safe Entitlement status transitions (allow server-side updates beyond Draft for Dual-write scenarios)
Idea by Aditya Patil's team
Problem:
In Dynamics 365 Customer Service, an Entitlement becomes locked once Active, and updates to key fields (including status transitions) are restricted. In an F&O ↔ Dataverse Dual-w...
Customer Voice survey interaction on Contact timeline when sent message choosing CID segment
Hi Customer Insights - Data team,
This is the idea from: Romy Briers - Angle Auto Finance
Scenario
The customer sends Dynamics 365 Customer Voice surveys.
- When they target a s...
STATUS DETAILSNew
Provide anchor tab control for Contact-to-Contact and sitemap navigation in Customer Service workspace
Hi Customer Service workspace team,
This is the idea from: Andreas Wijaya - Bupa ANZ
Scenario
The customer uses Contact as the main anchor tab / supertab in Customer Service workspace.
When an agent is working within Contact A, the...
Allow Reassignment of Default SharePoint Document Location for New Records Only
Hi Team,
This is the idea from Mick Munro - The University of Newcastle
Scenario
We use SharePoint document management integration in Dynamics 365 and is currently facing a scalability concern related to the Default Document Loca...
Copilot Studio – Allow Agent Usage Without Requiring Dataverse-Enabled Environments
Hi Team,
This is the idea from Jerry C.W. Wang(王嘉煒):
Scenario
We are evaluating the use of Copilot Studio and have identified a product design concern related to the current dependency on a Dataverse-enabled environment for core Copilot ...