Update the official document Disabling Copilot or AI agents for Customer Service will not affect D365 Finance.
Update the official document Disabling Copilot or AI agents for Customer Service will not affect D365 Finance. workloads in D365 Finance function independently from Customer Service Copilot features, and Power Platform components like Project Operations, Financial Reporting, or other add-ins w...
I need to enable the ability to select multiple assigned tasks and move (drag) them within the same Schedule Board
Currently we can not modify the task from the schedule board once it is assigned . please allow us to do the modification from the schedule board . Once record is used in the schedule board . Please allow us to do that
2.Please allow us to drag and drop multiple activities at once .Curr...
Unable to hide Case related emails from the account timeline
we should have ability to hide the case related emails from the account timeline currently It is not possible due to the relationship of account and case entity because both the entities are directly related to each other
Email tracking should track the the email when it getting deleted or move it to other folder
Email tracking is missing emails in Dynamics 365 Sales. Emails get missed when a user moves or deletes emails before Dynamics 365 can track them.
Currently Server-side sync is designed to track only the emails that are present in the Inbox folder. Emails that are deleted or moved to othe...
Presence should not change to available if PC went on sleep
Presence status should not changes from Away to Available automatically if pc went on sleep for more than 2.5 minutes
https://learn.microsoft.com/en-us/dynamics365/customer-service/use/oc-manage-presence-status#how-presence-status-is-updated...
Duplicate records found dialog in duplicate deduction rule has multiple useability issues-
-The dialog size is too small to display sufficient information.
-Columns cannot be resized effectively.
-Expanding one column restricts resizing of other columns.
-Important values are truncated.
-The selection checkbox is difficult to identify because it lacks suffici...